ABOUT US

Metro Cities Fire Authority, also known as Metro Net Fire Dispatch, is an emergency communications center located in Orange County, California. Metro Net Fire Dispatch provides 9-1-1 Fire and EMS dispatch services to more than one million people in an area approximately 200 square miles.

Under a Joint Powers Authority (JPA) agreement, Metro Net Fire Dispatch serves the cities of Anaheim, Brea, ​Fountain Valley, Fullerton, Huntington Beach, Newport Beach, and Orange.

OUR MISSION

To promote quality public safety communications services, handling

9-1-1 calls from citizens in need of help.

 

Providing dispatch services to our public safety partners.

STAFFING
  • 5 full-time staff members

  • 3 part-time staff members

  • 4 shift supervisors

  • 1 administrative supervisor

  • 20 full-time dispatchers

  • 8 part-time dispatchers

  • 42 total Metro Net personnel

2018 STATISTICS
  • 122,616 calls dispatched

  • 83% of the calls dispatched were medical in nature

  • The top five medical response types; Sick Person, Unconscious or Fainting, Falls or Back Injuries, Traffic Accidents, and Breathing Problems.

  • 350,000 emergency calls answered

  • 98% of the 9-1-1 calls answered within 10 seconds (1st ring)

FIELD RESOURCES
  • 49 Fire Stations

  • 43 Engine Companies

  • 14 Truck Companies

  • 37 Paramedic Teams

  • 8 Battalion Chiefs

  • 15 Ambulances

  • 1 CCRU

CENSUS DATA
  • Serving approximately one million Orange County citizens

  • Covering about 200 square miles, from the hills of Fullerton/Brea to the coastline of Newport Coast

DISPATCH RESOURCES
  • 18 Console positions all equipped with VESTA phone, Keystone CAD and Motorola Radios

  • 65 Incoming telephone lines plus 44 vocal lines to the fire stations

  • Fully equipped off-site Emergency Communications Center (ECC)

WORKLOAD
  • In the past 5 years there has been an increase of 15.46% in total calls processed by Metro Net

WE PROUDLY SERVE 
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