METRO CITIES FIRE AUTHORITY  

ABOUT US

Metro Cities Fire Authority, also known as Metro Net Fire Dispatch, is an emergency communications center located in Orange County, California. Metro Net Fire Dispatch provides 9-1-1 Fire and EMS dispatch services to more than one million people in an area approximately 200 square miles.

Under a Joint Powers Authority (JPA) agreement, Metro Net Fire Dispatch serves the cities of Anaheim, Brea, ​Fountain Valley, Fullerton, Huntington Beach, Newport Beach, and Orange.

OUR MISSION

To promote quality public safety communications services, handling

9-1-1 calls from citizens in need of help.

Providing dispatch services to our public safety partners.

STAFFING

• 5 full-time staff members

• 3 part-time staff members

• 4 shift supervisors

• 1 administrative supervisor

• 20 full-time dispatchers

• 8 part-time dispatchers

• 42 total Metro Net personnel

2018 STATISTICS

• 122,616 calls dispatched

• 83% of the calls dispatched were medical in nature

• The top five medical response types; Sick Person, Unconscious or Fainting, Falls or Back Injuries, Traffic Accidents, and Breathing Problems.

• 350,000 emergency calls answered

• 98% of the 9-1-1 calls answered within 10 seconds (1st ring)

• 49 Fire Stations

• 43 Engine Companies

• 14 Truck Companies

• 37 Paramedic Teams

• 8 Battalion Chiefs

• 15 Ambulances

• 1 CCRU

CENSUS DATA

• Serving approximately one million Orange County citizens

• Covering about 200 square miles, from the hills of Fullerton/Brea to the coastline of Newport Coast

DISPATCH RESOURCES

• 18 Console positions all equipped with VESTA phone, Keystone CAD and Motorola Radios

• 65 Incoming telephone lines plus 44 vocal lines to the fire stations

• Fully equipped off-site Emergency Communications Center (ECC)

WORKLOAD

• In the past 5 years there has been an increase of 15.46% in total calls processed by Metro Net

WE PROUDLY SERVE