ABOUT US
Metro Cities Fire Authority, also known as Metro Net Fire Dispatch, is an emergency communications center located in Orange County, California. Metro Net Fire Dispatch provides 9-1-1 Fire and EMS dispatch services to more than one million people in an area approximately 200 square miles.
Under a Joint Powers Authority (JPA) agreement, Metro Net Fire Dispatch serves the cities of Anaheim, Brea, ​Fountain Valley, Fullerton, Huntington Beach, Newport Beach, and Orange.
OUR MISSION
To promote quality public safety communications services, handling
9-1-1 calls from citizens in need of help.
Providing dispatch services to our public safety partners.
STAFFING
-
5 full-time staff members
-
3 part-time staff members
-
4 shift supervisors
-
1 administrative supervisor
-
20 full-time dispatchers
-
8 part-time dispatchers
-
42 total Metro Net personnel
2018 STATISTICS
-
122,616 calls dispatched
-
83% of the calls dispatched were medical in nature
-
The top five medical response types; Sick Person, Unconscious or Fainting, Falls or Back Injuries, Traffic Accidents, and Breathing Problems.
-
350,000 emergency calls answered
-
98% of the 9-1-1 calls answered within 10 seconds (1st ring)
FIELD RESOURCES
-
49 Fire Stations
-
43 Engine Companies
-
14 Truck Companies
-
37 Paramedic Teams
-
8 Battalion Chiefs
-
15 Ambulances
-
1 CCRU
CENSUS DATA
-
Serving approximately one million Orange County citizens
-
Covering about 200 square miles, from the hills of Fullerton/Brea to the coastline of Newport Coast
DISPATCH RESOURCES
-
18 Console positions all equipped with VESTA phone, Keystone CAD and Motorola Radios
-
65 Incoming telephone lines plus 44 vocal lines to the fire stations
-
Fully equipped off-site Emergency Communications Center (ECC)
WORKLOAD
-
In the past 5 years there has been an increase of 15.46% in total calls processed by Metro Net
OUR STAFF


Gary Gionet
Manager
40 years of service
Edward Gallegos
Operations Supervisor
29 years of service
​

Tracy Nolan
Administrative Supervisor
25 years of service



Teri Chamness
Management Assistant
30 years of service
​
Juan Ordaz
Systems Manager
23 years of service
​
Sandra Vargas
Executive Secretary / JPA Clerk of the Board
13 years of service


Carolina Rojas
Senior Office Specialist
15 years of service
​
Stephanie Torres
Office Specialist II
7 years of service
​
Brian Vu
Systems Specialist
3 years of service
​