ABOUT US

Metro Cities Fire Authority, also known as Metro Net Fire Dispatch, is an emergency communications center located in Orange County, California. Metro Net Fire Dispatch provides 9-1-1 Fire and EMS dispatch services to more than one million people in an area approximately 200 square miles.

Under a Joint Powers Authority (JPA) agreement, Metro Net Fire Dispatch serves the cities of Anaheim, Brea, Fountain Valley, Fullerton, Huntington Beach, Newport Beach, and Orange.

OUR MISSION

To promote quality public safety communications services, handling

9-1-1 calls from citizens in need of help.

Providing dispatch services to our public safety partners.

STAFFING

5 full-time staff members
3 part-time staff members
4 shift supervisors
1 administrative supervisor
20 full-time dispatchers
8 part-time dispatchers
42 total Metro Net personnel

2018 STATISTICS

122,616 calls dispatched
83% of the calls dispatched were medical in nature
The top five medical response types; Sick Person, Unconscious or Fainting, Falls or Back Injuries, Traffic Accidents, and Breathing Problems.
350,000 emergency calls answered
98% of the 9-1-1 calls answered within 10 seconds (1st ring)

FIELD RESOURCES

49 Fire Stations
43 Engine Companies
14 Truck Companies
37 Paramedic Teams
8 Battalion Chiefs
15 Ambulances
1 CCRU

CENSUS DATA

Serving approximately one million Orange County citizens
Covering about 200 square miles, from the hills of Fullerton/Brea to the coastline of Newport Coast

DISPATCH RESOURCES

18 Console positions all equipped with VESTA phone, Keystone CAD and Motorola Radios
65 Incoming telephone lines plus 44 vocal lines to the fire stations
Fully equipped off-site Emergency Communications Center (ECC)