Be Prepared

Workload

  • In the past 5 years there has been an increase of 27.64% in total calls processed by Metro Net.

Dispatch Resources

  • 16 Console positions all equipped with VIPER phone, Keystone CAD and Motorola Radios
  • 65 Incoming telephone lines plus 50 vocal lines to the fire stations
  • Fully equipped off-site Emergency Communications Center (ECC)

2015 Statistics

  • 118,527 calls dispatched
  • 83% of the calls dispatched were medical in nature
  • The top five medical response types; Sick Person, Unconscious or Fainting, Falls or Back Injuries, Traffic Accidents, and Breathing Problems.
  • 303,480 emergency calls answered
  • 95.06% of the 9-1-1 calls answered within 10 seconds

Information

SAFETY CHECKLIST

Staffing

  • 5 full-time staff members
  • 2 part-time staff member
  • 4 shift supervisors
  • 1 admin. supervisor
  • 20 full-time dispatchers
  • 8 part-time dispatchers
  • 40 total Metro Net personnel

Metro Net

Census Data

  • Serving approximately 1.2 million Orange County citizens
  • Covering about 200 square miles, from the hills of Fullerton/Brea to the coastline of Newport Coast

Field Resources

  • 56 Fire Stations
  • 50 Engine Companies
  • 15 Truck Companies
  • 40 Paramedic Teams
  • 8 Battalion Chiefs
  • 15 Ambulances
  • 1 CCRU